VLEC Co-location Facility, Telecom Consulting, Pre-paid Switching Platforms - Denver, Colorado
Tel: 303.530.0206   Email: info@vlecom.com





 

Core Expertise

  • CTI
  • Avaya
  • Cisco
  • Genesys
  • VoIP Migration
  • Telecom Business Process
  • Contact Center Technology
  • Communication Protocol & Device Driver

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Core Expertise & Professional Skills

We have expert-level knowledge and broad hands-on experience in the following IT areas:

  • Call center & ETL technologies
    • Avaya® (AES, SES, CM, MVP®)
    • Siebel®
    • Genesys®
    • Informatica®
    • Aspect® Call Center
    • Design & deployment of VoIP based Call centers
    • MPLS, SIP and H.323 Architecture deployment

  • Communication protocol design and device driver implementation
    • Motorola (MC series)
    • Dallas Semiconductor (DSxx)
    • ST Microelectronics (STxx)
    • Hitachi (HDxxxx)
    • Texas Instrument (TMSxxx)
    • Cirrus Logic (CSxxxx)
  • Telecom business processes
    • Network Inventory
    • Work order management
    • TIRKS, WFA and LFACS.
    • Access to host legacy system
  • Computer Telephony Integration
    • CT-Connect
    • Edify
    • Interactive Voice Response
      • Nortel Periphonics MPS
      • Peri Tools
    • Interactive Voice Response Design (IVR/VRU)
      • Avaya Voice Portal®
      • DM/V960 4T1
      • Dialogic® 240/SCxx
      • Dialogic® 480/SCxx
      • D/41D CP4/LSI
    • Speech Recognition Technology
      • Nuance
      • Nice

Feel free to call us and discuss how VLEC can assist you with your IT professional requirements.